私隱政策 Privacy Policy

  1. 我們的承諾

    我們感謝您對我們的信任並把您的個人資料交給我們。我們承諾致力保護您的私隱,採取所有合理的預防措施,及遵從所有適用於香港不定時修訂有關保障個人資料的法例及規定,來保護您的個人資料不被濫用及作不正當的用途。我們會定期檢閱及可能隨時修改本私隱政策。詳情請參閱以下有關我們收集、使用、轉移及保留您的個人資料的方法。
     
  2. 提供您的個人資料

    每當您購買我們的產品或使用我們的服務、網站或流動應用程式時,都可能會被要求向我們提供您的個人資料。您可選擇不提供我們所要求的個人資料,但若您選擇不提供,我們可能無法為您提供我們的產品或服務,或您或未能登入我們的網站或流動應用程式。
     
  3. 我們所收集的個人資料的類別

    我們可能會收集的個人資料類別,包括:
    (a) 您的姓名、電話號碼、電子郵件地址、住址、郵寄地址、寄發賬單地址或送貨地址、您的生日月份及日期、您的付款及信用卡資料及任何其他由您自願向我們提供的個人資料;及
    (b) 您的電腦或流動裝置的IP地址、即時位置資料、瀏覽器設定、瀏覽紀錄及其他互聯網記錄的資料。
     
  4. 收集個人資料的目的

    您的個人資料可能會用作以下一個或多個用途(「目的」):
    (a) 與您通訊;
    (b) 核實您的身分及您開設的任何與我們有關的賬戶;
    (c) 行政管理您任何與我們有關的會藉或其他您有所參與的營銷、推廣優惠或企業活動;
    (d) 處理您的產品或服務訂單(包括保留您在我們網站的購物車內容、寄發賬單及付款);
    (e) 處理及回應您的查詢、建議或投訴;
    (f)  發展新產品和服務;
    (g) 進行顧客意見調查;
    (h) 提供予您個人護理及打扮的資訊;
    (i) 進行數據分析、市場研究、統計分析及行為分析以協助我們進一步了解您的需要及提升我們的服務及產品質素;
    (j) 個人化我們的網站及內容,以迎合您的特定喜好;
    (k) 於得到您的同意後進行直接營銷活動;及
    (l) 任何其他與上述任何情況直接相關之目的。
     
  5. 轉移個人資料

    為了完成以上目的或處理您的個人資料(按照我們需要知曉的情度為準則),我們可能會向我們不論在香港以內或以外的關聯公司,或任何第三方服務供應商,披露或轉移您的個人資料。另,如我們認為披露或轉移您的個人資料是基於法律或監管條例要求或保障我方的利益需要(在法律上允許的),我們亦可能因此向任何其他第三方作出披露或轉移。
     
  6. 保留個人資料

    我們將根據相關的法律及規定保留您的個人資料。保留時間不會長於完成目的所需的時間,並會合理盡快地刪除已完成目的的個人資料。
     
  7. 直接營銷

    我們將不定時使用您的個人資料作直接營銷,包括:
    (a) 推廣我們的產品、服務、活動、競賽、推廣優惠(福利及優惠)、特別節目及任何其他我們認為相關的資訊,或用作送出免費試用品;
    (b) 推廣我們供應商、合作伙伴或第三方服務供應商的產品、服務、活動、競賽、推廣優惠(福利及優惠)及特別節目;及
    (c) 進行市場研究及評估。

    我們將根據您所提供的個人資料以不同渠道向您提供有關直銷活動詳情,包括廣告、郵寄、電話、電郵或傳送短訊或訊息到您的流動裝置。

    在未取得您的同意(包括表示不反對)之前,我們將不會使用您的個人資料作直銷活動用途。如您希望部份或全部取消收取與直銷活動有關的訊息,您可參照下文「其他資訊」列出的方法與我們的客戶服務主任聯絡或按照提供的取消訂閱連結,以表明您的選擇或要求我們更改您的選擇(不另收費)。
     
  8. 信息保護

    為了確保您在使用我們的網站時,您的個人資料被安全使用、不被濫用,我們採用了先進的加密技術及安全的伺服器。當您傳送您的訂購資料時,我們的Secure Sockets Layer (SSL) 能避免您的資料在傳送時被第三者看到。我們亦有其他安全措施,包括只有有必要使用及已進行了培訓的員工能夠查閱個人資料,任何未經授權的查閱將不被允許。
     
  9. Cookies

    當您瀏覽我們的網站時,我們使用的Cookies會自動收集您的信息(包括您正在使用的瀏覽器和操作系統,及互聯網服務提供商的域名)。Cookies是當您瀏覽網站時,瀏覽器將會儲存於電腦內的信息。我們的Cookies識別您的電腦,讓我們能夠個人化您的購物體驗及在您再次瀏覽網站時識別您。我們從Cookies收集所得的信息將被用於目的。

    大部分瀏覽器預設為自動接受Cookies。您可自行改變瀏覽器的設定來拒絶接受Cookies。若您選擇拒絶接受Cookies,您可能無法使用我們網站上的所有功能和服務。
     
  10. 第三方網站

    本私隱政策僅適用於我們及我們的網站,而不適用於任何其他第三方(包括他們營運的網站)。當點擊連結及/或廣告標語把您連線到第三方的網站或與我們關聯公司的網站,您將會受到他們的私隱政策約束。雖然我們支持互聯網私隱的保護,我們將不會承擔由我們網絡以外第三方所採取的任何行動。
     
  11. 查閱及更正您的資料

    您可按照下文「其他資訊」列出的方法與我們的客戶服務主任聯絡,要求查閱及更正屬於您的個人資料。我們會於核實您的身份後處理您的請求,我們亦可就有關請求向您收取合理的行政費用。
     
  12. 修改私隱政策

    我們可不時修改本私隱政策,並於我們的網站(www.foreverpets.hk)公佈。您可不時瀏覽本私隱政策,以確保您得悉最新版本。
     
  13. 其他資訊

    如果您對本隱私政策有任何疑問,請透過以下方式聯繫我們的客戶服務代表:

本私隱政策有中文版本及英文版本。如中文及英文版本之間存在歧義,概以英文版本為準。

 

[English Version]

  1. Our Commitment 

    We are committed to protecting your privacy. We value the trust that you place in us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. We regularly review this Privacy Policy and may revise it from time to time. Please read on for more details on how we collect, use, transfer and retain your personal data.
     
  2. Provision of Your Personal Data 

    You may be asked to provide your personal data to us when purchasing our products or using our services, website or mobile applications. You are not required to provide the personal information that we request, but we may not be able to provide you with our products or services or you may not be able to login to our website or mobile applications without those information.  
     
  3. The Types of Personal Data We Collect

    The types of personal data we collect may include:
    (a) your name, telephone number, email address, home, mailing, billing or delivery address, your day and month of birth, your payment and credit card information and other personal data you voluntarily provide to us; and
    (b) IP address, real-time geographic location data, browser settings, browsing records and other internet log on information of your computer or mobile device.
     
  4. Purposes of Collection

    Your personal data may be used for one or more of the following purposes (“Purposes”):
    (a) communicating with you;
    (b) verifying your identity and any accounts you have with us;
    (c) administrating any membership or other marketing, promotional or corporate programs that you participate in;
    (d) processing your orders for products and services you place with us (including maintaining your shopping cart on our website, billing and payments);
    (e) handling and responding to your inquiries, suggestions or complaints;
    (f) developing new products and services;
    (g) conducting customer surveys;
    (h) providing you with tips on personal care and grooming;
    (i) conducting data, research, statistical and behavioural analysis to help us better understand you and to improve our services and products;
    (j) customising our website and its contents to your particular preferences;
    (k) with your consent, conducting direct marketing activities; and
    (l) any other purposes directly related to any of the above purposes.
     
  5. Transfer of Personal Data

    We may disclose or transfer your personal data to our related companies or any third party service providers, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes or process your personal data. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is required for legal or regulatory  reasons or where it is necessary to protect our interests (as permitted by law).
     
  6. Retention of Personal Data

    We will retain your personal data for as long as it is necessary to fulfill the Purposes for which the personal data is to be used and delete any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.
     
  7. Direct Marketing

    We intend to use your personal data for direct marketing including:
    (a) marketing our products and services, activities, contests, promotional offers (benefits and privileges), special events and any other information which we think may be of relevance, or sending out free product samples;
    (b) marketing products and services, activities, contests, promotional offers (benefits and privileges) and special events of our vendors, business partners or third party service providers; and
    (c) conducting researches and evaluation.

    Such marketing activities may be provided to you in various methods in accordance with the personal data you provide to us, including advertisement, postal mail, telephone call, email, text or messages on your mobile devices.

    We will not use your personal data for direct marketing activities unless we have received your consent (which includes an indication of no objection). You may partially or entirely opt-out of receiving information in relation to the direct marketing activities by indicating your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative as set out below under “Further Information” or the unsubscribe link provided.
     
  8. Protection of Information

    To protect your personal data while you are using our website, we use sophisticated encryption technology and secured servers to keep your personal data safe. All your ordering information is protected during transmission by using the Secure Sockets Layer, which encrypts the information that you input so that it cannot be read in transit. Other security measures include restricting access to personal data to employees who have a need to use the data and who have been trained to handle such data properly and observe confidentiality. No unauthorized access will be allowed.
     
  9. Cookies

    We use cookies to automatically collect information about you when you visit our website (such as the type of the internet browser and operating system you are using and the domain name of your internet service provider). Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies identify your computer to us and allow us to personalize your shopping experience and recognize you when you return. Information collected from these cookies may be used for the Purposes.

    Most browsers automatically accept cookies. You may choose to disable cookies on your computer by changing your browser’s settings. If you disable cookies, you may not be able to use all features and services offered on our website.
     
  10. Websites of Third Parties

    This Privacy Policy only applies to us and our website, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties’ websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.
     
  11. Rights of Access and Correction 

    You have the right to request access to, and the correction of, your personal data held by us about you. If you wish to access or correct your personal data, please contact our Customer Service Representative as set out below under “Further Information”. We will verify your identity before handling your request and a reasonable administrative fee may be charged for complying with such request.
     
  12. Changes to Privacy Policy

    We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (www.foreverpets.hk). We encourage you to visit frequently to stay informed of our most updated version.
     
  13. Further Information

    If you have any questions regarding this Privacy Policy, please contact our Customer Service Representative: 

In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.


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